Category Archives: Instructions

Newforma Shared Folders

Did you know that you can use Newforma to share folders on the network with outside vendors and clients? Shared folders create an online space where internal and external team members can access and share project files. This has a number of advantages over products such as Dropbox (which is a violation of some client contracts). Key features … Read More »

Freeze your credit

Freezing your credit is the best way to prevent identity theft. When your credit is frozen, no business can check it, and therefore will not allow new accounts to be opened in your name. When you need to open a new account, buy a car or home you can unfreeze your credit for a specified period of time… Read More »

Mac Mojave

Apple released the latest OS for the Mac platform. It has a new look and some great new features including group FaceTime. Be sure to run a full backup before upgrading.   Install Mojave from the App Store If you have already installed this update you can get more training here.

OneNote

OneNote is a virtual notebook, with incredible search capabilities, that synchronizes across all your devices and between multiple users in real time. A universal platform, it works on Windows, Mac, iOS, Android, and Online. Everything is stored as a separate element so markups can be removed, files or images can be saved or moved. Pages are a limitless… Read More »

iPhone as backup ISP

Did you know you can use your iPhone, or iPad with cellular service, as a backup internet connection. Here is how to set it up: Install iTunes (Before your service goes down) Connect your iPhone to the PC via your charging cable Turn on Personal Hotspot After a few moments your PC will see the iPhone as a… Read More »

Avoiding Cyber Fraud

Here are some tips from the FBI you can use to avoid becoming a victim of cyber fraud: Business Ensure company policies provide for verification of any changes to existing invoices, bank deposit information, and contact information.

Set Out of Office from iOS

You can set your out of office from your iPhone as follows: Go to Settings > Accounts & Passwords > Choose Your work account At the bottom of the page tap Automatic Reply Be sure to set both the internal and external (scroll down) message. When you set an end date the message text will be updated with… Read More »

KeePass 101

KeePass is a password manager that is not cloud-based. It creates an encrypted local database that can be stored on a single Mac, PC, office network or any mobile device you choose. It is only accessible with the master key and can be accessed by multiple users simultaneously. It will also auto-type your username and password so that… Read More »

Fake Security Alerts

Should you get a pop-up like this one. Do not follow the advice in the window, and in particular, do not call the number in the window. Just close the browser immediately. DO NOT click on any part of the window, as this can trigger a virus installation. If the pop-up is preventing you from closing the browser,… Read More »

Hard Reset iPhone X

When you iPhone is not performing normally a hard reset may help: Press and quickly release the Volume Up button Press and quickly release the Volume Down button Press the Side button, and hold until the display suddenly goes dark (10 seconds).

Installing Ajera Expense

1) Open the email from your accounting department and click on the link that looks like: https://something/deltektouch/ajera/expense/ajerashared/backend/ajeraurl.php Click ok if you see this error 2) Click Open 3) Install the App 4) Open the App & accept terms (at the bottom) 5) When you get here, stop. Go back to the email with the link and click on… Read More »

Credit Reports

By law, the three credit reporting agencies- Equifax, Experian and TransUnion- are each required to provide you with one credit report each year at no cost. This means that you can run your report for free up to three times a year (once with each reporting agency). The best way to do this is to set a schedule… Read More »

Preview Panes

When a user has the preview pane turned on in Windows Explorer, they cannot rename or move files. This is because, unlike the thumbnails generated for photos, the OS does not release the current file after opening it and generating the image. The OS then falsely reports that the file is locked by someone for editing. The worst… Read More »

Embedding Images

When sending images from your iPhone you can choose whether they are sent as attachments or embedded in the message. This is determined by the format of the email itself. If the email format is text the photos will be sent as attachments if the email is HTML the images will be embedded. Nowhere in settings can the… Read More »

Family Internet Safety

Keeping your family safe on the Internet is a moving target. The Internet brings technology into our lives, but like the Gutenberg Press, its original purpose has been corrupted. If left unchecked, it will influence the very character of your children. To this end, I have a number of technologies and insights that can aid you in protecting… Read More »

Add Exchange Email

To add your work account to your iOS device: Go to Settings > Passwords & Accounts Add Account > Choose Exchange Enter your email address and a description of your choosing At the next prompt select “Configure Manually” Enter your Windows password You will need to enter the Server, Domain and Username provided to you

IFIXIT

A great website that walks you through complicated repairs. They have detailed manuals and sell tools and parts to fix may items including iOS devices.

Securing your digital life

These tips will help you to safeguard your digital accounts. 1) Never store passwords in these: your email, an Excel spreadsheet, a Word document, the Notes app on your phone, ANY cloud based password storage solution. The reasons are legion, but here are a few: these are far too easy to search, most lack encryption in the event… Read More »

Prepare for Service

When your iPhone or iPad goes to Apple for service, it is possible the data on your device can be lost. To ensure it’s recovery and a successful repair please do the following before we pickup your device: 1) Backup your Device It is possible Apple will replace your device so be sure to have a full backup.… Read More »

FileBrowser

To access company files on your iOS you will need to have the VPN client setup and have “FileBrowser”  installed and configured in advance. To connect: Go to Settings>VPN>and turn it on. If prompted enter your Windows password. Once connected you will see “VPN”at the top of your device. Open the FileBrowser app and click on the book… Read More »

Microsoft Remote Desktop

Remote Desktop allows you to connect to your PC securely from you iPhone or iPad. To use remote desktop on your iOS you will need to have the VPN client setup and configured by NMS. To Connect: go to Settings>VPN>and turn it on If prompted enter your Windows password. Once connected you will see “VPN” at the top… Read More »

Passwords

How To Choose Good Passwords From Symantec: http://www.symantec.com/connect/articles/simplest-security-guide-better-password-practices Let’s begin with what NOT to do when choosing passwords. No Dictionary Words, Proper Nouns, or Foreign Words Password cracking tools are very effective at processing large quantities of letter and number combinations until a match for the password is found, as such users should avoid using conventional words as… Read More »

FBI: Reporting scams

Individuals who believe they may be a victim of an online scam (regardless of dollar amount) can file a complaint with the IC3 at www.ic3.gov.To report tech support scams, please be as descriptive as possible in the complaint including: Name of the subject and company. Phone numbers and email addresses used by the subject. Websites used by the… Read More »

iOS SD Card Reader

Insert SD Card into the reader and connect it you your iOS device. The Photos app should open immediately and display the photos on the card. If not open Photos and tap on Import at the bottom.  Choose individual photos then Import or Import All. You will see “import complete”, click “keep” if you want to leave a… Read More »

National Do Not Call Registry

The Federal Trade Commission makes it easy for you to register your home or wireless phone number on the National Do Not Call Registry- click here to register your phone number(s) or verify whether your number is already on the list. Most legitimate companies will not call your number if it’s on the list; scammers are more likely… Read More »

Remove from iCloud

From the iOS device to be removed: Go to Settings > Tap your name at the top > iCloud > Turn Find My iPhone / iPad Off Enter your Apple ID password when prompted From a second iOS device on the same account: Go to Settings > Tap your name at the top > at the bottom select… Read More »

App Unsubscribing

Subscribing happens when you make your initial purchase. Apple makes this very easy. Ever try to unsubscribe? Slightly less intuitive. On your iOS device go to the App Store App. Click Featured in the menues then scroll all the way to the bottom. Click on your apple id and choose “View Apple ID” Toward the bottom of the… Read More »

Restrictions

You can lock down any iOS device to practically no functionality. Here I will cover some of the basics to protect your kids. To begin review these steps from Apple to Turn on restrictions It is best to think of the apps as a book with hidden chapters. Many are portals to content you will not be able… Read More »

Search Slowness

A few users have mentioned contact searches taking longer that usual or new contacts missing from their mobile. This seems to have started after a resent update. I have 2 solutions. 1)    Use spotlight search. This is a separate index and does not have the same slowness as contacts. Access spotlight search from the app screen on your… Read More »

Remote Desktop setup

To setup Remote Desktop on your Mac you will need the IP address of your office PC and work Domain. To install remote desktop: Search the App Store for “Remote Desktop” Install the app “Microsoft Remote Desktop” Download from App Store Open the app >click “+” Menu (Top) > Choose “Desktop” In the PC Name field enter the IP… Read More »

Apple in Store Support

To get your Apple device fixed by Apple, at one of their stores or certified repair locations: Start by scheduling an appointment. You do this via the Apple Support app. Download from iTunes When prompted to login with your Apple ID, do so to see all your families devices. In the app go to Get Support (bottom) >… Read More »

Limit Data on iOS

Useful for international travelers(also saves battery life) disable the following: Background App Refresh: Settings > General > Background App Refresh Cellular data for automatic downloads: Settings > iTunes & App Store > and tap the Use Cellular Data switch to turn off. Cellular data for Safari‘s reading list: Settings > Safari > Use Cellular Data > OFF Cellular… Read More »

4K Monitors & TVs

Resolution Comparison 4K monitors are taking over, but there are a number of pitfalls when implementing them. Video cards: Even a lightweight card a NVidia Quadro NVS 295 (Passmark 103) will let you run at 4K resolution, but the PC is unusable. A more typical production card used by our architecture clients is the NVidia Quadro K2000 (Passmark 1672).… Read More »

Clean install MAC OS X

Be sure you have a full backup as this will destroy all data on the drive. Reboot and when you hear the bong press and hold Option. Click the drop down menu Choose Network > select your wifi network and connect to it. Press Command+Option+R. OS X Utilities will download and launch. Choose Disk Utility On the left… Read More »

PBX hacked

Make sure your phone vendor has a secure pin setup in your PBX, the strongest possible with more than 4 digits would be great. Also consider blocking international service through your carrier if you do not need it. Below is an example of what can happen. Someone gained access and had our calls being forwarded to a number… Read More »