Hi there, I noticed that you have either texted an IT support request or emailed a technician directly with a request. When our technicians are in the field, they may not be watching email and texts, as their focus is on the client they are working with. The same is true when our office is closed. In an effort to provide better, faster support for our clients and hold ourselves accountable, I am asking that support requests be sent to firstname.lastname@example.org. This will ensure your access to the full IT team working on your account.
For more pressing issues and for email problems, please call your technician directly.
Our full support instructions can be found below: